Keurig Keeps Shutting Off While Brewing: Troubleshooting Guide

Fix the Issue of Keurig Keeps Shutting Off | Troubleshooting Solutions - Ensure the K-Cup is Properly Punctured and Water Magnet Alignment is Correct. Avoid Overheating with Timely Descaling. Learn More!

Have you ever experienced the frustration of your Keurig Keeps Shutting Off while brewing your morning coffee?

Don’t worry, you’re not alone. Many Keurig owners face this common problem. In this troubleshooting guide, I will provide you with solutions to fix the issue and ensure you can enjoy uninterrupted brewing.

Let’s dive in and get your Keurig back to working perfectly!

Key Facts:

  • Keurig machines can shut off while brewing due to various factors.
  • Common causes include K-Cup puncture issues, clogged brew needles, faulty outlets, and misaligned water reservoir magnets.
  • Regular cleaning and descaling are essential to prevent shutdowns.
  • Troubleshooting steps can be followed to fix the issue at home.
  • Contacting Keurig customer service is an option if the problem persists.

Keurig Keeps Shutting Off: Causes and Solutions

Keurig Keeps Shutting Off
Keurig Keeps Shutting Off

Manually Puncture the K-Cup

Key Takeaway: Properly puncturing the K-Cup is crucial for preventing the machine from shutting off.

To ensure the K-Cup is properly punctured, follow these steps:

  1. Before placing the K-Cup in the machine, press it down firmly by hand to allow the bottom needle to puncture it.
  2. Lift the K-Cup, rotate it 90 degrees, and close the lid. This creates two holes, reducing pressure inside the cup.

Tip: This solution is especially important for milk-based K-Cups, but it can also improve the brewing process for regular K-Cups.

Remove Excess Water from the Machine

Key Takeaway: Excess water in the machine can cause overflow and lead to shutdowns.

To remove excess water from your Keurig machine:

  1. If your machine has a removable water reservoir, take it out.
  2. Press your finger on the water suction port that the reservoir fits into to release trapped water.
  3. Carefully tilt the machine upside down while holding your finger on the suction port to drain any remaining water.
  4. Reinstall the water reservoir, plug in the machine, and test it with a new pod.

Tip: Regularly emptying excess water helps prevent future shutdowns and keeps your machine in optimal condition.

Floater Stuck in Water Reservoir

Key Takeaway: A stuck floater in the water reservoir can cause the machine to shut off and display an “add water” message.

To address a stuck floater:

  1. Remove the water reservoir from the machine.
  2. Gently shake the reservoir to unstick the floater.
  3. Clean the water tank and floater with vinegar to prevent future sticking.
  4. Refill the reservoir and test if your Keurig works properly again.

Tip: Regularly cleaning the water reservoir prevents potential issues with the floater and ensures smooth brewing.

Reset the Thermostat

Key Takeaway: Resetting the thermostat can resolve temperature-related issues that cause the Keurig to shut off.

To reset the thermostat:

  1. Locate the small white circle with wires attached to it, known as the thermostat.
  2. Use a paperclip or needle to press the thermostat, resetting it.
  3. If the machine continues to shut off, proceed to other troubleshooting steps.

Tip: Resetting the thermostat allows your Keurig to operate at the correct temperature, ensuring consistent brewing.

Tap the Pump

Key Takeaway: Blocked pumps can lead to shutdowns, and tapping the pump helps dislodge debris or blockages.

To tap the pump and resolve potential blockages:

  1. Find the cylindrical pump component with connected tubes, usually located on the top side of the machine.
  2. Use a screwdriver or suitable tool to gently tap the pump a few times.
  3. Power the Keurig back on, select your desired size, and press the brew button.
  4. If the machine brews without shutting off, you have successfully fixed the issue.

Tip: Tapping the pump helps in maintaining smooth water flow, preventing unexpected shutdowns.

Your Keurig Needs to Be Descaled

Key Takeaway: Regular descaling prevents mineral buildup that can cause the machine to shut off during brewing.

To descale your Keurig machine:

  1. Follow the specific descaling guides provided by Keurig for your model.
  2. Use descaling solution, following the recommended instructions for mixing.
  3. Run the descaling solution through the machine to remove limescale and calcium deposits.
  4. Perform descaling every 3-6 months, depending on the water hardness in your area and usage.

Tip: Descaling helps maintain optimal machine performance and reduces the chances of shutdowns.

Older Keurig Shuts Off When I Press the Brew Button

Key Takeaway: Older Keurig models may require a forced descaling to prevent shutdowns.

To force descale an older Keurig model:

  1. Prepare a cleaning solution using warm water and vinegar.
  2. Fill the water reservoir with the cleaning solution.
  3. Press the brew button, and if the machine shuts off, hold the button down until it starts brewing. This forces the machine to pump the cleaning solution.
  4. Repeat the process until the internal components are thoroughly cleaned.
  5. Check if the machine works properly without having to hold the brew button.

Tip: Forced descaling helps resolve specific issues with older Keurig models, allowing for uninterrupted brewing.

FAQs About Keurig Keeps Shutting Off

Why does my Keurig keep shutting off after brewing?

Possible causes include clogged brew needles or a misaligned water reservoir magnet. Follow the troubleshooting steps in this guide to fix the issue.

How often should I descale my Keurig machine?

Descaling should be done every 3-6 months, depending on water hardness and usage. Refer to the manufacturer’s recommendations for your specific model.

Can a faulty outlet cause my Keurig to shut off?

Yes, a faulty outlet or power cord can contribute to the machine shutting off. Ensure you are using a stable power supply for consistent operation.

Why should I manually puncture the K-Cup?

Manually puncturing the K-Cup ensures proper pressure release and prevents overflow, reducing the chances of the machine shutting off.

What should I do if these troubleshooting steps don’t work?

If the problem persists, contact Keurig customer service for assistance.


In summary, dealing with a Keurig machine that keeps shutting off while brewing can be frustrating. However, by following the troubleshooting solutions provided in this guide, you can address the issue and enjoy uninterrupted coffee brewing. Remember to regularly clean your machine, ensure K-Cups are properly punctured, and descale as recommended to maintain optimal performance. Don’t let an occasional shutdown spoil your coffee experience – fix it and continue to savor each cup of delicious Keurig-brewed coffee!

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Nick Cho
Nick Cho

Nick Cho is a Korean-American entrepreneur and specialty coffee expert. Cho is a writer, speaker, and social media influencer, inspiring excellence in the specialty coffee industry.

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